Shipping

We process orders within 1–7 business days after payment is confirmed.

Estimated delivery time is 7–25 business days, depending on your shipping destination and local carrier.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

To help ensure smooth delivery, please kindly make sure your shipping address is complete and accurate before placing your order. If an order is delayed, lost, or returned due to incorrect or incomplete shipping information, we will do our best to assist, but additional shipping fees may apply.

International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are determined by local customs authorities and are not included in the product price or shipping fee.

Returns

We offer easy returns within 14 days of delivery.

Returned items must be:
- Unworn
- Unwashed
- In original condition
- With original tags and packaging

For hygiene reasons, underwear, swimwear, bodysuits, shapewear, final sale items, and gift cards cannot be returned.

To request a return, please contact us at [avena@gmail.com] with your order number and return reason.

Return shipping costs may apply unless the item is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service to help ensure your return package arrives safely.

Refunds

After we receive and inspect your return, we will notify you if the refund is approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable once the order has been shipped.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos.

We will review the issue and offer a suitable solution, such as a replacement, refund, or other assistance.

Contact Us

For any questions, please contact us at:
Email: [avena@gmail.com]